Shipping & Returns
Fast shipping and hassle-free returns on all EPHA products
Shipping Information
Order Processing
- Orders placed before 12:00 PM EST are dispatched the same business day
- Orders placed after 12:00 PM EST are dispatched the next business day
- Processing is Monday through Friday (excluding holidays)
Shipping Rates
Shipping rates are calculated at checkout based on order weight, dimensions, and destination within the continental United States.
You'll see the exact shipping cost before completing your purchase.
Shipping Options & Transit Times
| Carrier | Service | Transit Time |
|---|---|---|
| UPS | Ground | 2-5 Business Days |
| UPS | 2nd Day Air | 2 Business Days |
| UPS | Next Day Air | 1 Business Day |
| FedEx | Ground | 2-5 Business Days |
| FedEx | 2nd Day | 2 Business Days |
| FedEx | Priority Overnight | 1 Business Day (by 12PM) |
Holiday Schedule
Our warehouse is closed on the following dates:
- December 24-26 (Christmas)
- January 1-2 (New Year)
Orders placed after 12:00 PM EST on December 23 will ship on December 27. Orders placed after 12:00 PM EST on December 31 will ship on January 3.
Returns Policy
Return Eligibility
We accept returns within 30 days of purchase, provided the following conditions are met:
- Product is in original, unopened packaging
- Product is unused and undamaged
- You have your receipt or proof of purchase
How to Return
- Contact our customer service team at epha@gtsegroup.com or call 1-463-255-9942
- Specify whether you want an exchange or refund
- Pack the item securely in its original packaging
- Ship to our return address (provided by customer service)
- Allow 5-7 business days for processing once received
Important Information
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.
Refund Policy
Refunds are processed to the original payment method within 5-7 business days of receiving the returned item. Original shipping charges are non-refundable.
Exchanges
We're happy to exchange products for different sizes or colors. Contact us to arrange an exchange.
Damaged Items
If you receive a damaged item, please contact us within 48 hours with photos. We'll arrange a replacement at no additional cost.
Return Address
GTSE Group Inc
ATTN: Returns Department
4101 S High School Rd
Indianapolis, IN 46241
Questions?
Our customer service team is here to help with any shipping or return questions.